Privacy Policy
What Patriot Air, Inc. collects through this site, calls and texts, how we use it, and your choices.
Effective October 26, 2026.
This policy explains what information Patriot Air, Inc. ("Patriot Air," "we," "us") collects through patriotairinc.com and when you call, text, or book service with us, how we use it, and the choices you have. Questions: call or text 480-219-8288, email Eric@patriotairinc.com, or write to 2465 W 12th St #5, Tempe, AZ 85281.
Information we collect
Information you give us. When you request service or an estimate, chat with us, book online, call, or text, we collect what you provide: name, phone number, email, service address, and details about your system or problem. If you apply for a job, we collect the information on the application (contact details, positions, availability, experience, certifications).
Information collected automatically. When you visit the site, our analytics and advertising tools collect standard technical data: pages viewed, how you arrived (for example, a search or an ad), approximate location from your IP address, browser and device type, and whether you clicked to call or submitted a form. This is collected with cookies and similar technologies.
Calls and texts. Calls and texts to our business lines are handled by our phone provider and our field-service software, which may record call and message details (number, time, length, and message content) so we can respond and keep a service record.
How we use it
- To respond to your request, schedule and perform service, send estimates and invoices, and follow up on work.
- To send appointment reminders, service updates, and follow-up messages by phone, text, or email.
- To review job applications.
- To understand how people use the site and which ads and pages lead to calls and requests, so we can improve them.
- To comply with legal, licensing, warranty, and tax obligations.
We do not sell your personal information.
Who we share it with
We share information only with service providers that help us run the business, and only for that purpose:
- Housecall Pro: scheduling, the online request form, chat, booking, estimates, invoicing, and customer messages.
- Our phone and texting providers: call and text handling.
- Google (Analytics, Ads, Local Services Ads) and Meta: site analytics and measuring ad results.
- Equipment manufacturers, distributors, and utilities (APS, SRP): when needed to register warranties or file rebates for you.
- Our web host and email provider: to operate the site and deliver messages.
We may also disclose information if required by law, to protect our rights or safety, or as part of a sale or transfer of the business.
Text messages
If you give us your mobile number, we may text you about your request, appointments, and service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Mobile numbers and text-message consent are not shared with third parties or affiliates for their marketing purposes.
Cookies and your choices
You can block or delete cookies in your browser settings. To opt out of Google Analytics, use Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout). You can manage ad personalization in your Google account (adssettings.google.com) and your Facebook ad preferences. Blocking cookies won't stop the site from working.
How long we keep it
We keep customer and service records for as long as needed to provide service, honor warranties, and meet legal, licensing, and tax requirements. Job applications are kept for up to two years.
Security
We use reasonable measures to protect your information, and we rely on established providers for forms, payments, and messaging. No method of transmission or storage is completely secure.
Children
This site is not directed to children under 13, and we do not knowingly collect their information.
Your requests
To ask what information we have about you, correct it, or ask us to delete it (where we're not required to keep it), contact us using the details at the top of this page.
Changes
We may update this policy. The effective date at the top shows when it last changed.